What is your digital strategy?

Insights by pcl.
2 min readMar 31, 2020

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A lot of organizations are still experimenting with the new way of “work from home”. Many have discovered and balanced the new work culture in line with their business peculiarities. However, while the focus is on “work”, let’s not lose sight of the customer and the experience. Hmm, yes off course! survival first. But guess what! The quest for survival births innovation and innovation is the key to survival.

This is a trying period for everyone, but it also offers a rare opportunity to also experiment and fail quick on new business models for the business; for example, designing new digital products, identifying new value-adding activities, building new business capabilities underpinned by technology, identifying new digital revenue streams, creating new digital channels, identifying new digital partners, identifying new business ecosystems and new roles in the business ecosystem.

A new challenge on digital transformation is upon us. How will you chart the course of an evolving digital organization that is resilient in the face of difficult times and sustainable after such times?

How will you take on the challenge?

Help take client teams online
To curb the spread of COVID-19, more and more organizations are taking their in-office work to their home offices for the foreseeable future. We can help our clients go remote by offering support with tools like Microsoft Teams, Skype, Zoom, etc. With our capabilities, we can steer them in the right direction and get them get started by offering this service and the needed support that comes along.

Cybersecurity Awareness
While organizations are switching to remote work to help limit the risk posed by the COVID-19 outbreak, these remote setups invite new hacking and social engineering risks. With cyber attacks on the increase, it is no longer enough for organizations to create a secure infrastructure, they must also address the human factor. We can use this opportunity to offer virtual cybersecurity awareness and information security training & sessions to our clients.

Remote IT Assessments and Audits
In light of the coronavirus outbreak, organizations such as the PCI SSC which govern the security of payment cards have provided guidance to the assessor community on remote assessments. We can leverage such guides to ensure continuity in security assessment and audit services such as the PCI DSS, ISO 27001 etc.

Written by — DTC

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Insights by pcl.
Insights by pcl.

Written by Insights by pcl.

Phillips Consulting Limited (pcl.) is a leading business and management consulting firm serving clients across Africa. www.phillipsconsulting.net/

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