A Blueprint for Reforming the Public Sector

  • Effective Communication and Stakeholder Engagement:
    The drive to reform the public sector, as well as its advantages, must be well communicated to all stakeholders. Reforms, projects or policies developed without the engagement of stakeholders are bound to fail. One of the most effective ways to engage stakeholders is to hold a retreat session with key players in the public sector. At these retreat sessions, stakeholders and government officials can jointly develop, communicate, and kick-start reforms.
  • Reform Management Framework:
    There must be regular follow-up on the plans and agreements made during the retreat sessions. All the plans and agreements made must be properly implemented. Thus, a framework that will track progress and address potential issues that will arise due to the change must be established.
  • Set-Up A Reform Management Office:
    An important off-shoot from the reform management framework should be the creation of an office that will drive the change using the framework. This office should be led by senior government executives (President/Vice President or Governor/Deputy Governor) and staffed with private sector technocrats. These technocrats will drive the reform process and ensure the best private sector practices are followed.
  • Roll Out the Reforms:
    The political will to roll out and implement planned reforms is crucial. Public sector reforms must be rolled out chronologically and in phases.
  • Track and Monitor Progress:
    Progress must be monitored and evaluated regularly, with regular reports delivered to senior executives. This will help to identify challenges and bottlenecks in the processes and will guide other areas or programs that may be vulnerable to similar issues. The reform management office should champion this process.
  • Exploit other revenue sources: overdependence on a single source of income has adversely affected the Nigerian economy. It is important for the company to focus on other sectors where the country has a comparative and competitive advantage for revenue generation.
  • Review and harmonize revenue laws: Revenue-generating Ministries, Department and Agencies (MDAs) fight or even sue each other due to conflicting revenue laws. Sometimes, the citizens also suffer from double or multiple taxations due to these gaps in revenue law. Local governments and state governments still fight on who and how to collect land use charge, tenement rates and business premises fees. Thus, governments must review and harmonize all conflicting revenue laws.
  • Restructuring inland or internal revenue service: The inland or internal revenue service is responsible for collecting revenue on behalf of the government. However, they lack the technical, human, and structural capacity to deliver on their mandate. These organizations must be restructured to have operational and financial autonomy. They must invest in capacity development for better tax administration and optimize or re-engineer the process of revenue collection.
  • Leverage technology to block leakages: It is the news that public funds are being diverted into private purses due to loopholes in the process of revenue collection. Hence, governments must infuse technology to block leakages and boost revenue realization.



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Insights by pcl.

Insights by pcl.

Phillips Consulting Limited (pcl.) is a leading business and management consulting firm serving clients across Africa. www.phillipsconsulting.net/